Secure, resilient and always-available operations
At GEEX, we prioritize service continuity and quality through robust technological infrastructure, designed to guarantee stability, security and permanent availability.
Our operational architecture combines advanced cybersecurity, active contingency plans and backup systems that allow us to ensure business continuity in any scenario.
Cybersecurity and data protection
We implement first-class cybersecurity solutions to protect information and guarantee the integrity of our operations.
Information security is a strategic pillar of our operation, particularly in service, sales and collections environments, where data protection is critical.
Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP)
We operate under an active, up-to-date Business Continuity Plan (BCP), with regular drills that allow us to anticipate different risk scenarios.
Our Disaster Recovery Plan (DRP) sets out clear procedures and defined strategies to restore operations immediately in the event of any incident.
This allows us to:
Uninterrupted power supply
We have a robust electrical contingency system that guarantees uninterrupted operation.
This architecture ensures our services keep running even in the event of external disruptions.
Innovation that powers the customer experience
Our technology platform is designed to scale and adapt:
- Custom CRM
- Predictive dialers with prioritization algorithms (VoIP/SIP)
- Online reporting with real-time KPIs
- Chatbots built on the official WhatsApp Business API
- Voicebot: automates the first line of service, collections and sales, boosting the efficiency of the human team
- True omnichannel: voice, social media, email, chat, IVR
- Speech analytics: semantic and emotional analysis of interactions
- Dynamic landing pages for commercial campaigns