Customer Experience
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Strategy and measurement to turn experience into results
At GEEX, we design and implement end-to-end Customer Experience (CX) strategies that enable organizations to optimize every touchpoint with their customers and turn experience into a competitive advantage.
We combine strategic consulting, journey design and advanced measurement models to turn data into actionable decisions.
We support organizations in diagnosing, designing and optimizing their experience ecosystem.
What we do
Mapping of critical moments ("moments of truth")
Perception audits and friction-point analysis
Definition of experience strategy
Alignment between experience, operations and business
Design and redesign of Customer Journeys
Experience measurement and analytics
Measuring is key to improving. We implement measurement models that allow us to monitor, analyze and optimize the experience in real time.
Key indicators we work with
CSAT
(Customer Satisfaction Score)
CES
(Customer Effort Score)
NPS
(Net Promoter Score)
Sentiment analysis
Monitoring dashboards and alerts
EVERY CONTACT HAS A PURPOSE. EVERY METRIC, A REASON.
According to Gartner, 80% of companies that prioritize CX achieve revenue increases of more than 10% a year. We help you become one of them.